Terms & Conditions

Effective Date: January 1, 2025
Last Updated: December 12, 2025

Introduction

Welcome to Oh! Laddu. These Terms and Conditions ("Terms") govern your use of our website ohladdu.com and the purchase of our handmade laddu products. By accessing our website or placing an order, you agree to comply with and be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. General Terms

1.1 Acceptance of Terms
By accessing or using ohladdu.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Eligibility
You must be at least 18 years old to place an order on our website. By placing an order, you represent that you are of legal age and have the authority to enter into these Terms.

1.3 Modifications
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after changes constitutes acceptance of the revised Terms.

2. Products and Services

2.1 Product Descriptions
We strive to provide accurate descriptions, images, and information about our handmade laddus. However, we do not warrant that product descriptions, images, or other content are completely accurate, current, or error-free.

2.2 Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without prior notice.

2.3 Handmade Nature
Our laddus are handcrafted in small batches. Slight variations in size, shape, color, and appearance are natural and do not constitute defects.

2.4 Pricing
All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders already placed.

3. Ordering and Payment

3.1 Order Placement
When you place an order, you are making an offer to purchase our products. We reserve the right to accept or reject any order at our discretion.

3.2 Order Confirmation
After placing an order, you will receive an email confirmation with order details. This confirmation does not constitute acceptance of your order. Your order is accepted only when we dispatch the products.

3.3 Payment Methods
We accept payments through credit/debit cards, UPI, net banking, and other payment methods available on our website. All payments are processed securely through third-party payment gateways.

3.4 Payment Security
We do not store your credit card or payment information. All payment transactions are encrypted and processed by authorized payment service providers.

3.5 Order Cancellation by Us
We reserve the right to cancel any order due to:

Product unavailability
Pricing or product description errors
Suspected fraudulent transactions
Delivery location restrictions
Force majeure events

If we cancel your order, we will notify you and issue a full refund.

4. Delivery and Shipping

4.1 Delivery Areas
We currently deliver across India. Delivery availability to specific locations may vary. Please check delivery options during checkout.

4.2 Delivery Timeline
We prepare orders fresh after receiving them. Estimated delivery times are:

Within Gurugram: 1-2 business days
Within Delhi NCR: 2-3 business days
Other cities: 3-7 business days

Delivery times are estimates and may vary due to courier partner schedules, weather conditions, festivals, or unforeseen circumstances.

4.3 Shipping Charges
Shipping charges are calculated based on order value, weight, and delivery location. Applicable charges will be displayed at checkout.

4.4 Delivery Address
Please ensure your delivery address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

4.5 Order Tracking
Once your order is dispatched, you will receive a tracking number via email/SMS to monitor your shipment.

4.6 Delivery Attempts
Our courier partners typically make 2-3 delivery attempts. If delivery fails due to recipient unavailability or address issues, the order may be returned to us. Re-delivery charges may apply.

5. Returns, Refunds, and Cancellations

5.1 Quality Guarantee
We are committed to delivering fresh, high-quality products. If you receive damaged, defective, or incorrect products, please contact us within 24 hours of delivery at ohladdu@gmail.com or +91-7204746591.

5.2 Return Eligibility
Returns are accepted only in the following cases:

Products received are damaged or spoiled
Wrong products delivered
Missing items from your order

5.3 Non-Returnable Items
Due to the perishable nature of our products, we do not accept returns for:

Change of mind
Flavor or taste preferences
Delayed consumption leading to spoilage

5.4 Cancellation by Customer
You may cancel your order before it is dispatched. Once dispatched, orders cannot be cancelled. Contact us immediately at +91-7204746591 for cancellation requests.

5.5 Refund Process
Approved refunds will be processed within 5-7 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.

5.6 Return Process
To initiate a return:

Contact us within 24 hours of delivery
Provide order number and photos of the issue
Our team will review and approve eligible returns
Return shipping will be arranged by us for eligible cases

6. Product Shelf Life and Storage

6.1 Freshness
Our laddus are made fresh without preservatives. Shelf life varies by product type (typically 15-30 days when stored properly).

6.2 Storage Instructions
Store laddus in an airtight container in a cool, dry place. Refrigeration may extend shelf life. Specific storage instructions are provided with each product.

6.3 Consumption Responsibility
Customers are responsible for consuming products within the recommended shelf life. We are not liable for spoilage due to improper storage or delayed consumption.

7. Allergies and Dietary Information

7.1 Ingredient Disclosure
We provide detailed ingredient lists for all products. Please review ingredients carefully before ordering.

7.2 Allergen Warning
Our products may contain nuts, dairy, gluten, and other common allergens. Our kitchen handles multiple ingredients, and cross-contamination may occur.

7.3 Customer Responsibility
If you have food allergies or dietary restrictions, please check ingredients before ordering. We are not liable for allergic reactions or adverse health effects resulting from consumption.

7.4 Medical Conditions
Our products are not intended to diagnose, treat, or cure any medical condition. Consult your healthcare provider if you have specific dietary needs or health concerns.

8. Intellectual Property

8.1 Website Content
All content on ohladdu.com, including text, images, logos, graphics, recipes, and product descriptions, is the intellectual property of Oh! Laddu and is protected by copyright, trademark, and other laws.

8.2 Prohibited Use
You may not:

Copy, reproduce, or distribute our content without permission
Use our brand name, logo, or trademarks without authorization
Scrape or extract data from our website
Reverse-engineer or modify our website

8.3 User Content
If you submit reviews, testimonials, photos, or other content, you grant us a non-exclusive, royalty-free, perpetual license to use, display, and distribute that content for marketing and promotional purposes.

9. Limitation of Liability

9.1 Product Liability
To the maximum extent permitted by law, Oh! Laddu shall not be liable for any indirect, incidental, consequential, or punitive damages arising from:

Use or inability to use our products
Product quality issues beyond our control
Allergic reactions or health issues
Delivery delays or failures

9.2 Maximum Liability
Our total liability for any claim related to products or services shall not exceed the amount you paid for the specific order in question.

9.3 Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, strikes, government actions, pandemics, or technical failures.

10. User Conduct

You agree not to:

Provide false or misleading information
Use our website for fraudulent purposes
Interfere with website functionality or security
Harass or abuse our staff or service providers
Violate any applicable laws or regulations

We reserve the right to suspend or terminate access to users who violate these Terms.

11. Third-Party Services

Our website may use third-party services for:

Payment processing
Delivery and logistics
Analytics and tracking
Social media integration

We are not responsible for the practices or policies of these third parties. Please review their terms and privacy policies independently.

12. Governing Law and Dispute Resolution

12.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

12.2 Jurisdiction
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.

12.3 Dispute Resolution
Before initiating legal proceedings, we encourage you to contact us at ohladdu@gmail.com to resolve disputes amicably.

13. Contact Information

If you have questions, concerns, or complaints regarding these Terms, please contact us:

Oh! Laddu
E2.1, Vatika India Next, Sector 82
Gurugram, Haryana - 122002, India

Email: ohladdu@gmail.com
Phone: +91-7204746591
WhatsApp: +91-7204746591

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Oh! Laddu regarding your use of our website and services.

Acceptance

By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.