Privacy Policy

Effective Date: January 1, 2025
Last Updated: December 13, 2025

Introduction

Welcome to Oh! Laddu ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ohladdu.com and purchase our products.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information:

Name
Email address
Phone number
Shipping address
Billing address
Payment information (processed securely through third-party payment gateways)

Order Information:

Product preferences
Order history
Delivery preferences

Automatically Collected Information:

IP address
Browser type and version
Device information
Pages visited and time spent on our website
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

To Process Orders:

Fulfill your orders and deliver products
Process payments and send invoices
Send order confirmations and delivery updates

To Improve Customer Service:

Respond to your inquiries and support requests
Provide personalized customer assistance
Handle returns and quality concerns

To Enhance User Experience:

Improve our website functionality
Analyze usage patterns and preferences
Customize content based on your interests

Marketing Communications (with your consent):

Send promotional offers and new product updates
Share festive discounts and special deals
Newsletter subscriptions

Legal Compliance:

Comply with applicable laws and regulations
Prevent fraud and unauthorized transactions
Enforce our terms and conditions

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

Delivery partners for order fulfillment
Payment gateways for secure transactions
Email service providers for communication
Website hosting and maintenance services

Legal Requirements:

When required by law or legal process
To protect our rights, property, or safety
To prevent fraud or illegal activities

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

All third-party service providers are contractually obligated to keep your information secure and confidential.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure payment gateways (we do not store credit card information)
Regular security assessments and updates
Limited access to personal information by authorized personnel only
Secure physical and digital storage systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Remember your preferences and settings
Analyze website traffic and user behavior
Provide personalized content and advertisements
Improve website functionality

Types of Cookies We Use:

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how visitors use our site
Functional Cookies: Remember your preferences
Marketing Cookies: Track your activity for advertising purposes

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

6. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or payment gateways. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Update or correct inaccurate information

Deletion: Request deletion of your personal information (subject to legal requirements)

Opt-Out: Unsubscribe from marketing communications at any time

Data Portability: Request your data in a portable format

Withdrawal of Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us at ohladdu@gmail.com or call +91-7204746591.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained as required by Indian tax and commercial laws.

10. International Data Transfers

Your information is primarily stored and processed in India. If we transfer data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically for any updates.

Significant changes will be notified via email or a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Oh! Laddu
E2.1, Vatika India Next, Sector 82
Gurugram, Haryana - 122002, India

Email: ohladdu@gmail.com
Phone: +91-7204746591
WhatsApp: +91-7204746591

Consent

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.